Customer Support
Get answers to common questions, contact our team, or escalate a concern. CopperEats is preparing to launch at Copperleaf Estate — we're committed to a service that respects estate residents from day one.
Get In Touch
For the fastest response, please use the email address that matches your enquiry. All emails are monitored during support hours and we aim to respond within 2 hours.
For order issues, refunds, technical problems with the app, or general questions about CopperEats.
support@mshengueats.comRestaurants in the Centurion area interested in joining the CopperEats network.
partners@mshengueats.comEstate managers, HOAs, and body corporates interested in bringing MshenguEats to their community.
estates@mshengueats.comPOPIA data requests, privacy concerns, terms of service questions, and other legal enquiries.
legal@mshengueats.comFrequently Asked Questions
Once CopperEats launches at Copperleaf Estate, residents will be able to download the app from the App Store or Google Play, register with a verified mobile number, browse open restaurants, add items to a cart, and check out. You'll receive real-time updates from the moment your order is confirmed until it arrives at your door.
CopperEats charges a flat R35 delivery fee per order. There are no hidden charges, no surge pricing, and no service fees added at checkout — what you see is what you pay.
We target delivery times of 15–20 minutes from order confirmation. Actual delivery time depends on restaurant prep time, order complexity, and your unit's location within the estate. The CopperEats app shows a live ETA from the moment your order is placed.
There is no minimum order value on CopperEats. The R35 flat delivery fee applies regardless of order size.
Orders can be cancelled within 2 minutes of placing, before the restaurant confirms. Once the restaurant has confirmed and started preparing, the order cannot be modified or cancelled.
If you need to make changes after that window, please contact us immediately at support@mshengueats.com with your order number — we'll do our best to help.
You can pay using:
Card details are tokenized by PayFast and are never stored by CopperEats or MshenguEats.
If your order is incorrect, missing items, or there's a quality issue, email support@mshengueats.com within 24 hours of delivery with your order number, a description of the issue, and a photo if applicable.
In line with the Consumer Protection Act, we will investigate, and if the issue is verified, refund the affected items to your original payment method (typically within 5–7 business days for card payments) or credit your CopperEats account at your discretion.
Yes. All card payments are processed by PayFast, a PCI DSS Level 1 certified payment processor — the highest standard in the industry. Your card details are tokenized and stored only by PayFast, never on CopperEats or MshenguEats servers.
If you choose to save your card for faster checkout, you can remove it at any time from your in-app account settings.
You can browse restaurants, view menus, and explore the app freely without an account. Registration (with a verified mobile number) is required only when you're ready to place an order, save your delivery address, or track order history.
You can request account deletion at any time by:
Account deletion is permanent and removes all personal information, with the exception of order records that we are legally required to retain (such as financial records under the Tax Administration Act and the Companies Act).
CopperEats uses one-time passwords (OTP) sent to your registered mobile number — there is no password to remember. If you're not receiving your OTP, check that your phone has signal, that your mobile number is correctly entered (including the +27 country code), and that the device is not blocking SMS messages from short codes.
If the issue persists, please email support@mshengueats.com with your registered mobile number.
Yes — CopperEats is launching exclusively for Copperleaf Estate residents in Centurion. This is by design: our gate-native model only works when we operate within a single trusted estate community.
We are actively planning expansion to additional gated estates across Gauteng under the MshenguEats network. Each estate will get its own brand and dedicated rider fleet.
CopperEats is in final preparation for launch at Copperleaf Estate. We're completing our app store reviews, finalising restaurant onboarding, and confirming our rider fleet. Estate residents will be notified via the Copperleaf community channels and through this website when ordering opens.
To be added to the launch waitlist, email support@mshengueats.com with the subject line "Launch Waitlist."
We'd love to hear from you. MshenguEats is built specifically for gated estate communities and we're selectively expanding. Please email estates@mshengueats.com with your estate name, location, approximate number of units, and a contact at your HOA or estate management.
Restaurants in the Centurion area interested in serving Copperleaf Estate residents through CopperEats can email partners@mshengueats.com with your restaurant name, location, menu, and operating hours. We'll respond with our partnership terms and onboarding process.
CopperEats operates as a principal reseller, not a marketplace. We purchase from partner restaurants at an agreed wholesale price and resell to estate residents. There are no commission deductions, no settlement delays, and no surprise fees — restaurants are paid promptly for every order.
For full partnership terms, please contact partners@mshengueats.com.
If something goes wrong
We take every complaint seriously. In line with the Consumer Protection Act, 2008 (Section 55), every customer has the right to fair, reasonable redress. Here's how we handle complaints.
Send a detailed email to support@mshengueats.com with your order number, a description of the issue, and any supporting evidence (photos, screenshots).
You'll receive an acknowledgement email within 24 hours confirming we've logged your complaint and provided a reference number for tracking.
We investigate the complaint, including reviewing rider logs, restaurant communication, and payment records. Most complaints are resolved within 7 business days.
We'll offer one or more of the following: refund to original payment method, replacement order, account credit, or written explanation. You choose what works best for you.
If you're not satisfied with the resolution, you may escalate to legal@mshengueats.com, or to the external bodies listed alongside.
If your complaint is not resolved to your satisfaction internally, you have the right to approach the following independent bodies, free of charge:
Independent dispute resolution for consumer complaints under the CPA.
cgso.org.za · 0860 000 272 · complaints@cgso.org.za
Statutory body enforcing the Consumer Protection Act.
thencc.gov.za · 012 428 7000
For privacy or personal information complaints.
Privacy & Data Protection
MshenguEats (Pty) Ltd is registered with the South African Information Regulator and complies with the Protection of Personal Information Act, 2013 (POPIA). We collect only the information needed to deliver your orders and run our service responsibly.
What we collect: mobile number, name, delivery address (your unit number at Copperleaf), order history, and payment confirmation tokens (we never store card numbers).
What we don't do: we do not sell your personal information, we do not share it with third parties for marketing, and we do not use it for purposes beyond what's necessary to operate CopperEats and improve your experience.
Your rights under POPIA: you have the right to access, correct, or delete your personal information, and to object to processing. To exercise these rights, email legal@mshengueats.com.
For our full Privacy Policy, see mshengueats.com/privacy.